Front Desk Clerk for Motel - email please
Category:
Customer service
Email:
Description:
Please send email With details
- The Front Desk Clerk will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons
- Excellent organizational skills and attention to detail
- Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations
- An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary
- Performs other related duties as assigned
- Prolonged periods of standing at the front desk and folding laundry
- Willingness to work varying shift lengths depending on seasonal demands
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout
- Warmly and professionally welcome all guests
- Uses "Magic Formula" when answering reservation inquiry phone calls
- Treat requests with professionalism, tact, and a courteous manner
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events
- Maintain proper dress code and personal hygiene
- Complete shift duties according to checklist